Help Center
Welcome to the Zyvora Land Help Center. Find quick answers, submit a request, and get help with accounts, purchases, limits, and security.
Frequently Asked Questions (FAQ)
1) What are Zyvora Coins?
Our in-platform entertainment currency. Not redeemable for cash or prizes.
2) I can’t log in. What should I do?
Use Forgot password. If that fails, email us from your account email at **[email protected]**.
3) How do I set purchase limits?
Contact Support to set daily / weekly / monthly Zyvora Coin limits.
4) Can I take a pause or self-exclude?
Yes—Take a Break (24 hours or 7 days) or Self-Exclusion (minimum 6 months). See “Responsible Play” below.
5) Will my Coins return after a break?
If your account is reactivated, your virtual coin balance is restored to what it was before the restriction. Refunds or transfers are not available.
6) What if I have a technical issue?
Clear cache/cookies, update your browser/app, try another network/device. If it persists, send us a screenshot plus date/time and steps to reproduce.
Responsible Play
Please play responsibly. We can help you manage your activity:
- Purchase Limits: daily / weekly / monthly
- Take a Break: 24 hours or 7 days
- Self-Exclusion: minimum 6 months
To request any of the above, email **[email protected]** from your account email with the settings you want.
Limits and restrictions take effect once you receive written confirmation. If you don’t see your change applied, notify us immediately.
Account Management
- Change Password: Settings → Security → Change Password
- Change Email: Via Support (verification may be required)
- Deactivate/Close Account: Email Support with subject “Deactivate my account”
- Data Access/Deletion: Email with subject “Data Request” (identity verification required)
Security
We use enterprise-grade encryption and layered safeguards. Never share your password, avoid “Remember me” on shared devices, and enable 2-step verification (if available).
Service Status & Maintenance
If there’s a significant outage, we’ll post an in-platform notice or send an email update. Periodic maintenance may occur.
Contact Us
We’re here 24/7.
Support Email: **[email protected]**
Please include: full name, account email, device/browser/version, a brief issue summary, and a screenshot if possible.
Social Channels: Follow our official pages (links in the site footer) for news and community updates.
Submit a Request (Contact Form Structure)
Fields
- Full Name
- Account Email (required)
- Topic (choose one): Account, Purchases/Limits, Technical Issue, Responsible Play, Data/Privacy, Other
- Message (max 2,000 chars)
- Attachments (screenshots/logs – optional)
- Consent checkbox: “I agree to the processing of my data to handle this request.”
SLA / Response Times
- Auto-acknowledgment: Immediate
- First response: typically within 24 hours
- Complex issues/escalation: 48–72 hours
Escalation (Complaints):
Use subject “Complaint – Escalation.” A senior specialist will review and update you within 72 business hours.
Quick Links
- Privacy Policy – data protection & your rights
- Terms & Conditions – usage rules
- Responsible Social Gaming – limits, breaks, self-exclusion
Zyvora Land — Play smart, play safe, play for fun.
Can’t find what you need? Email **[email protected]**.